ALLO Business Customer Service Representative I

Job Locations US-NE-Lincoln | US-CO-Fort Morgan | US-NE-Hastings | US-NE-Imperial | US-NE-North Platte | US-NE-Ogallala | US-NE-Scottsbluff
Posted Date 4 weeks ago(5/5/2020 3:40 PM)
Job ID
# of Openings
Customer Service/Support


Here’s the deal:

Are you business in the front and the back? We need detail-driven go-getters to join our competitive team of business professionals. Whether you’re setting up new service, solving a problem, or coordinating with a vendor, we expect the business team to build and sustain lasting connections. If your gift for gab doesn’t translate on the phone, this probably isn’t the GIG for you. On the other hand, if you love building relationships and are looking to expand your career at a growing company that knows daily high-fives are just as important as annual reviews, we want to meet you.

Knowledge and experience are essential, when we peruse your resume we’re most impressed by someone with a customer service background, but character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Advanced fiber-optic knowledge isn’t required, so if going the extra mile doesn’t make you sweat, let’s talk business together.


Here’s a typical day:

  • Punch that clock and check your inbox.
  • We kick start every day with a get-it-done attitude and a daily email to stay organized and focused.
  • Businesses don’t rest and neither does our team, if the phones are ringing, we’re answering.
  • If you’re not in the phone queue, you’re probably taking care of customer questions and needs via email.
  • You’ll have dedicated time to focus by making that fiber magic happen, working in the background to be sure installation, scheduling, equipment, and billing details are just right.
  • Check in on our team match ups. We’re always watching call volumes, scheduling completions, and all our business stats. If you’re on top, the bragging rights are a coveted bonus.
  • Time for a team meeting, we’ll go over process changes, market updates, and really hone in on the customer experience.
  • Take some time to prepare for your weekly check-in. When you have your one-on-one, you’ll be prepared to show off your got-it-done list and your ideas for what to tackle next.
  • Follow up with other teams; we work closely with engineering and tier two to give our customers the best possible experience. Being able to flow and translate between departments and teams keeps us all exceptional.
  • Check in with your team to be sure you’re finishing the day with no customer issue left unfinished.


Here’s what we expect you to prove at the interview:


  • High school diploma or equivalent


  • 1+ Year(s) of previous customer service experience, preferably over the phone.


Here’s what our ideal team member will bring to the table:

  1. Exceptional communication, verbal and written, and customer service skills
  2. Ability to learn and grasp new concepts on the job and work through problems in a logical manner
  3. High organizational skills and the ability to multitask
  4. Ability to be self-directed and the ability to handle confidential information

EEO Statement

Here’s what the legal team has to say:
ALLO, A Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, A Nelnet Company may request such accommodations by contacting ALLO, A Nelnet Company Talent Acquisition & Recruiting.

ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.


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