The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications, and infrastructure. This includes change standards and procedures, impact assessment, prioritization and authorization, emergency changes, tracking, reporting, closure, and documentation.
In addition to managing changes in our infrastructure environment, the Change manager will also be involved with release management for our client-facing applications. This includes the monitoring of release progress through the entire pipeline, assuring quality standards are consistently met at each stage gate and coordinating releases and teams at the portfolio, program, and team levels. The Release Manager will also oversee the adherence to deployment windows and release processes by software delivery teams, facilitate the appropriate communication channels among software delivery roles and with stakeholders, and continuously improve release management practices.
Strong verbal and written communication skills are a requirement for this role. Change Managers will be expected to facilitate with people across multiple teams, engage and interact with leadership at various levels and should be skilled in dealing with conflict, helping influence and drive people towards a goal or action.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
Bachelor's degree in Information Science or related field and/or equivalent combination of education and experience.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: