IT Business Analyst - Voice

Job Locations US-CO-Highlands Ranch | US-WI-Madison | US-NE-Lincoln
Posted Date 2 weeks ago(5/13/2020 12:24 PM)
Job ID
# of Openings
Information Technology


Provides daily ongoing deployment, configuration, support, administration, maintenance and technical solutions to various technology components that make up the IT Infrastructure environment.  Develops and modifies moderately complex information systems documentation.


This position requires work in support of the Company’s contract with the United States Department of Education (“ED”).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions. 



  1. Reviews, analyzes, and evaluates business systems and user needs.
  2. Conducts needs analysis, documents requirements, and revises existing system logic as necessary.
  3. Drives testing.
  4. Creates and updates system documentation.
  5. Researches and documents requirements, evaluates scenarios, and executes changes needed to respond to requirements.
  6. Identifies test scenarios, develops test scripts, and creates expected results for use in test cycles.
  7. Summarizes and communicates testing outcomes in meaningful ways.
  8. Acts as liaison among clients, operations, and technical staff.
  9. Collaborates with clients and other technical teams as needed.



Bachelor’s Degree in Computer Science or related field, and/or commensurate experience.



3 to 5 years of experience as a Contact Center or Telecommunications Business Analyst or Systems Analyst or detailed working knowledge of several system functions.  Good working knowledge of word processing and spreadsheet tools, SQL, HTML, Doc-To-Help, Adobe Acrobat, and the internet.



  1. Strong verbal and written communication skills with the ability to communicate at all levels of the organization.
  2. Strong consensus building, multi-tasking, interpersonal, and analytical skills.
  3. Ability to work with both technical staff and clients.
  4. Self-directed and highly motivated.
  5. Ability to obtain a security clearance.
  6. Knowledge in the area of NIST compliance strongly desired.
  7. CBAP desired.

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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