Nelnet

IT Infrastructure Engineer - Operations

Job Locations US-WI-Madison | US-NE-Lincoln | US-NE-Omaha
Posted Date 3 weeks ago(5/11/2020 2:27 PM)
Job ID
2020-10360
# of Openings
1
Category
Information Technology

Overview

Performs information technology risk management functions, providing expertise and direction in support of internal reviews, and internal and external audits; including control documentation, risk assessments, adherence to controls, and remediation activities.  Defines, implements, maintains and trains on information technology processes supporting industry best practices and information security standards.  Performs complex systems analysis, develops processes and procedures, and works on research assignments to facilitate the successful and auditable delivery in IT. 

 

Nelnet as a company is focused on educational services including loan servicing, payment processing, education planning, and asset management. Headquartered in Lincoln, Nebraska, with other offices around the United States, we employ more than 6500 associates who serve customers throughout the education life cycle. Nelnet is a rapidly growing company looking to expand our diverse team of Infrastructure Engineers. 

 

As a member of the Infrastructure team, you’ll help design and implement solutions across business units and technology stacks. Ideally we are looking for a candidate near our offices around Lincoln, NE, Bellevue, NE, Madison, WI, and Highlands Ranch, CO.

 

A day in the life of an Infrastructure team member is quite varied, we’re responsible for a wide array of functions within the company.  We go beyond just designing and implementing solutions, we’re often involved in complex troubleshooting across business units and technology stacks.  We strive to reduce unplanned work by improving daily tasks, while leveraging automation, testing, and configuration management.  Nelnet is open to new ideas, toolsets, methods, etc.  With this, we welcome creative approaches to complex problems. 

 

 

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

 

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

Responsibilities

As an Infrastructure team member, you’ll have to opportunity to work with the following technologies and skill sets:

  1. Basic System and programming knowledge mostly of:
    1. Cisco ISR and ASR Routers
    2. Cisco Catalyst and Nexus Switches
    3. Next Generation Firewalls (Cisco, Checkpoint, Palo Altos)
    4. Cisco Wireless LAN Controllers and Aironet Access Points
    5. Cisco Identity Services Engine (ISE)
    6. Network Load Balancing (F5, Citrix Netscaler)
    7. SD Wan Technologies
    8. SD Access Technologies
    9. Routing Protocols: BGP / OSPF / EIGRP
    10. First Hop Redundancy Protocols: HSRP / VRRP / GLBP
    11. Route manipulation
    12. MPLS WAN infrastructure
    13. GetVPN, DMVPN, and IPsec Tunnel design
    14. Enterprise QOS
    15. IPv4 and IPv6 addressing
  2. Scripting and Network Automation (Python, VBscript, Powershell)
  3. Active Directory and related services, like DNS, DHCP, ADFS, PING Federate, Azure, O365
  4. Virtualization and storage technologies, both on-prem and in cloud (VMware, AWS, Netapp, Tintri)
  5. The Infrastructure team is composed of both System and Network specialties. We like when people are comfortable in both, but it is not a strict requirement.
  6. Work with software development teams and other technical groups to facilitate application deployment in a geographically diverse multi-datacenter company.
  7. Familiar with Agile principles
  8. Provides expertise interpreting the compliance to the National Institute of Standards in Technology and other industry security standards
  9. Provides expertise interpreting and assistance with reporting on the FISMA, PCI, NIST, SOC2 Metrics
  10. Provides assistance, coordination and guidance on questions, problems or remediation supporting corporate security policies.
  11. Acts as technical advisor to recommend solutions for project managers, analysts, system development resources, and trainers.
  12. Coordinates and participates in audits, vulnerability testing, and compliance reviews representing information technology functions in support of security, audit, and risk needs. Tracks and reports on remediation efforts.  Escalates areas of risk and concern. 
  13. Performs information technology quality reviews and identifies risks and standards in jeopardy; supports corrective actions.
  14. Performs regular reviews, and contributes to development and maintenance of information technology processes, standards, templates, tools and techniques.
  15. Responsible for facilitating, tracking, measuring, reporting and interpreting key information technology metrics.
  16. Acts as liaison between corporate functions, internal/external clients, operations and technical staff.
  17. Develops and maintains project communications and management reporting on quality reviews and audit and remediation activities.
  18. Works in conjunction with other departments to ensure the best corporate solutions are architected and deployed.
  19. Collaborating with corporate security, IT audit, and leadership groups to help manage IT audit process, response and maintenance of audit remediation.

Qualifications

EDUCATION:

Bachelor’s degree in Information Sciences or related field and/or commensurate experience preferred.

 

EXPERIENCE:

  1. 2 + years in designing, developing, implementing, managing, or supporting information technology solutions.
  2. Prior work experience in information technology security, project management, data center operations, or application development or support.

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Proficiency with MS Project, Excel, Word, Access, Visio, and SharePoint.
  2. Demonstrated knowledge and comprehension of technical system environments, including infrastructure networks, web applications, Microsoft server systems, data storage, and packaged software products.
  3. Demonstrated goal orientation. Sets challenging, measured goals and takes appropriate actions to meet them.
  4. Proven productivity and efficiency in completing deliverables.
  5. Demonstrated exceptional positive attitude and is energized by new challenges.
  6. Consistently accepts accountability for decisions made.
  7. Demonstrated knowledge and comprehension of how to define system requirements, and manage projects.
  8. Demonstrated ability to develop new processes, analyze existing processes, and recommend improvements.
  9. Demonstrated ability to complete complex and challenging assignments on time and with confidence.
  10. Shows commitment to acquiring new knowledge and skills to improve success.
  11. Demonstrated exceptional problem solving skills through ability to identify root causes, to think of new and creative ways to solve problems or pursue opportunities, and to recommend solutions to complex problems.
  12. Demonstrated ability to identify business and customer needs, is able to effectively articulate at all levels and build strong customer and peer relationships.
  13. Exceptional oral and written communication skills, presentation skills and team work.

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.
Nelnet is a Drug Free and Tobacco Free Workplace.

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