Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed. Bilingual (Spanish) positions available in Aurora, CO, Lincoln, NE, Omaha, NE and Madison, WI.
If you are looking for:
A comfortable, yet professional work environment
Nelnet is searching for full-time Spanish speaking Student Loan Advisor’s.
When borrowers of Federal student loans have questions or concerns, they call in to our Student Loan Advisor’s for support. An Advisor’s job is to assist people in finding a solution in an efficient, accurate and courteous manner. Some of the Student Loan Advisor’s job duties include billing assistance, payment plan inquiries and requests, and account maintenance.
Please note: Due to the current pandemic circumstances, training will be conducted virtually; in the convenience of your own home! To ensure you are set up for success during training, you will need access to reliable high speed internet as well as a place in your home to attend training without interruption. All of the necessary computer equipment, headset and training materials will be provided. The opportunity to continue working from home may extend beyond the training period, however, this position will reside in a Nelnet office as soon as our associates return to the office.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
Training class to start June 22nd - Training hours will be Monday-Friday 8:00AM to 4:30PM
High school degree or equivalent required.
1 to 3 year customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: