The Email/Chat team is responsible for servicing our student loan customers through inbound channels primarily including emails and chats. The services offered should provide solutions and options to manage loan debt. Through cross-training in the many functions of the Service and Repayment Center, the team is focused on providing one interaction resolutions to a customer’s question or issue.
Shift: Mon-Fri 12:00pm-9:00pm
High School Diploma (required). Associate degree or higher (preferred)
Minimum of 1 year customer service experience as a Nelnet Advisor (required)
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: