Enrollment Processing Representative II- To Start November 6

1 month ago
Job ID
# of Openings
Customer Service/Support


If you are looking for:

  • A comfortable, yet professional, work environment
  • A flexible balance between your work and personal time
  • Competitive pay
  • A company that invests in its employees, including their growth within the company, and invests in our community through various volunteer opportunities
  • Benefits, including medical, dental and vision, as well as tuition reimbursement, generous ETO, paid holiday’s, and much, much more

 Nelnet is searching for full-time processing Representatives!


Have you ever wondered what happens to a student loan after the customer receives their disbursement? Come join our team to find out! Our processing representatives are responsible for everything from ensuring enrollment statuses are kept up-to-date to processing customers’ requests to lower, or even defer, their monthly loan payments and confirming the accuracy of how their loans report to the credit reporting agencies.


Enrollment Processing is an independent processing department where your personal drive and commitment can set your career goals.  We offer a flexible work schedule after you complete your training and mentoring period and there are many opportunities for advancement within the department. Come join our team for these and other great benefits by applying today!!


  1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Ensure integrity of data and information.
  4. Validate and update information in the Loan Servicing systems.
  5. Review prior lender service and payment histories.
  6. Staying updated on company and department communication, emails and procedures.
  7. Attending team meetings and required trainings.
  8. Completing corporate trainings and quarterly meeting with leadership
  9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
  10. Working required overtime as needed.



High school degree or equivalent required. 



  1. 1 - 2 years customer service experience and/or general work experience preferred.
  2. Knowledge of Loan Servicing and/or Originations systems preferred.



  1. Service Excellence
  2. Oral communications
  3. Written communications
  4. Teamwork
  5. Accuracy/Attention to Detail
  6. Working with MS Office
  7. Business Math
  8. Problem Solving
  9. Managing Multiple Priorities
  10. Basic Computer skills

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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