Nelnet

ALLO Lincoln Residential Customer Service Representative

US-NE-Lincoln
4 weeks ago
Job ID
2017-5507
# of Openings
20
Category
Customer Service/Support

Overview

Our Customer Service Representatives are responsible for the origination of new customers and the ongoing support existing customers. These interactions happen both over the phone and via walk-in traffic to the store. 

 

The shift available on this position is Tuesday-Saturday 8am-5pm.

Responsibilities

  1. Process incoming orders for new installation, including provisioning equipment, scheduling with the customer and completing the billing for services rendered.
  2. Complete change of service requests (open service orders and make changes to accounts).
  3. Receive calls from current customers reporting trouble issues. Open trouble tickets & resolve service issues
  4. Receive calls and face-to-face inquiries from potential or existing customers and respond to any questions or concerns.
  5. On-Call pager rotations once trained to a competent level.
  6. Provide an excellent customer experience!

Qualifications

EDUCATION:

High school diploma or equivalent

 

EXPERIENCE:

1+ Year(s) of previous customer service experience, preferably over the phone.

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Exceptional communication and customer service skills
  2. Ability to learn and grasp new concepts on the job and work through problems in a logical manner
  3. High organizational skills and the ability to multitask
  4. Ability to be self-directed and the ability to handle confidential information

EEO Statement

ALLO, A Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, A Nelnet Company may request such accommodations by contacting ALLO, A Nelnet Company Talent Acquisition & Recruiting.

ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.

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