Nelnet

IT Infrastructure Analyst - PaymentSpring Team

US-NE-Omaha
2 weeks ago
Job ID
2017-5562
# of Openings
1
Category
Information Technology

Overview

 

Provides guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software supporting internal and external customers

Responsibilities

  1. Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software. 
  2. Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem.
  3. Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
  4. Alerts clients and team members in a timely manner when a major problem is suspected.
  5. Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.
  6. Translate technical details into business relevant language.
  7. Assists in developing training materials and in the delivery of training relative to major project initiatives.

Qualifications

EDUCATION: 

Associate’s degree in Information Science or related field and/or equivalent combination of education and experience.

 

EXPERIENCE: 

Experience in email and user administration. 

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Strong communication and interpersonal skills with technical and non-technical clients.
  2. Knowledge of batch processing and transmissions management.
  3. Working knowledge of data processing, hardware platforms, and enterprise software applications
  4. Knowledge of Information Technology diagnostic tools.
  5. Ability to manage demanding workloads

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.

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