On/Off Boarding Functional Manager

3 weeks ago
Job ID
# of Openings


The ON & Off Boarding Manager will have oversight of the on/off boarding of Direct and Commercial loans.  The manager will need to have a thorough understanding of the business systems and processes, along with industry program requirements to successfully manage and implement loan servicing changes  while exceeding our customer expectations.  The manager will be expected to represent Nelnet at Department of Education industry meetings and events, as well to be a point of contact.  The manager will need to develop and lead associates in a functional division as well a manage the on/off boarding process to ensure functional areas are prepared for loan transfers.


  1. Contribute to Continuous Process Improvement
  2. Support Nelnet’s vision, core values and mission
  3. Establish process and departmental goals
  4. Provide measurable and achievable results
  5. Cultivate, hire and develop talent
  6. Provide feedback and coaching
  7. Coordinate staff activities to meet production goal. Forecast and adjust staffing to ensure goals are met.
  8. Prepare and present periodic and management reports
  9. Ensure appropriate levels of Quality Controls are impacted for all processes
  10. Manage customer expectations
  11. Lead a distributed work force and achieve departmental goals while meeting deadlines
  12. Monitor the budget
  13. Write/deliver performance evaluations and corrective action plans
  14. Foster an innovative environment
  15. Ensure compliance with federal and guarantor regulations



Bachelor’s degree or commensurate experience



4-6 years leadership experience

Student loan experience and project management experience preferred



  1. Customer focused
  2. Excellent analytical, leadership, and problem solving skills
  3. Strong communication, presentation, and negotiation skills
  4. Ability to manage and meet client expectations in a professional and timely manner, while managing conflicting priorities to meet deadlines
  5. Ability to manage a diverse, distributed workforce
  6. Microsoft Office Suite or similar software product expertise required
  7. Oral communications
  8. Written communications
  9. Service excellence
  10. Working with MS Office
  11. Decision making and critical thinking
  12. Interpersonal relationships
  13. Leadership
  14. Project management
  15. Team management and team building
  16. Planning: Tactical, Strategic
  17. Managing workforce diversity
  18. Budgeting
  19. Problem solving

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a Drug Free and Tobacco Free Workplace.


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