Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform network surveillance, escalated network repair and responsible for resolving application and network problems. Ensures Service Level Agreements (SLA’s) are met with customers. NOS technicians are driven by Core network functions, dynamic technical abilities and trouble isolation with resolution.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: