Provides guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software supporting internal and external customers.
Associate's degree in Information Science or related field and/or equivalent combination of education and experience. Equivalent experience/training in MCDST. A+, Network+ or MCSE Certifications preferred. Windows 7 and Windows 10 including proficiency with Microsoft endpoints in an Enterprise environment.
Network printer support experience.
Microsoft Office 2010, 2013, Exchange and Outlook support experience.
SCCM tools for Windows and 3rd party application management desired.
Sophos Enterprise solutions desired.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: