Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC's ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects in the transport network that require greater attention to detail and management from a more advanced technical resource.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: