Nelnet

ALLO Network Engineer III

US-NE-Lincoln | US-CO-Highlands Ranch
1 month ago(11/10/2017 3:23 PM)
Job ID
2017-5701
# of Openings
1
Category
Information Technology

Overview

Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC's ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects in the transport network that require greater attention to detail and management from a more advanced technical resource.

Responsibilities

  1. Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans. Understands, applies and maintains network standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.
  2. Manages mid-range projects with minimal supervision including OPS requirements, document reviews, (Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc.
  3. Conducts detailed MOP reviews and Event de-confliction to ensure minimal customer impact during scheduled maintenances.
  4. Understands, applies and maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.
  5. Works with vendors to determine root cause and chronic issues. Creates and implements corrective action plans to address issues.

Qualifications

EDUCATION:

  1. Bachelor's Degree or equivalent work/military experience
  2. Telecommunications or related field
  3. A combination of education and experience is acceptable

 

EXPERIENCE:

  1. 5-7 years Operations/Engineering/Layer 1-3 Network experience in a tier 1 or 2 carrier environment
  2. 2-4 years in a NOC environment or equivalent high paced environment where diligent decision making and the ability to troubleshoot complex issues is critical.
  3. Metaswitch preferred – Metaview, Call Feature Server, EAS, Session Border Controller
  4. Engineering/operating a voice switch on virtualized environment – Cisco UCS
  5. Deep knowledge of SIP
  6. TCP/IP knowledge and understanding of Data/IP networks
  7. Translations experience
  8. ISUP experience
  9. Interconnecion experience a plus

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Industry Certifications desired: MEF, Cisco, MPLS, VoIP, Video
  2. Strong leadership/administrative skills (multitasking, planning, and organizing) a plus
  3. LAN/WAN networking experience
  4. Ethernet Circuit Knowledge
  5. Advanced computer skills
  6. Strong verbal and written communication skills
  7. Strong interpersonal skills
  8. Strong knowledge of scripting languages
  9. Good troubleshooting skills and methodologies
  10. Experienced in analyzing issues, distilling and communicating their relevant aspects
  11. Ability to identify risks/issues and develop recommendations for resolution
  12. Shift work and on-call flexibility
  13. Attention to detail

EEO Statement

ALLO, A Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, A Nelnet Company may request such accommodations by contacting ALLO, A Nelnet Company Talent Acquisition & Recruiting.

ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.

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