Manage all Workforce Management scheduling activities for multiple business lines. Conduct extensive data and time analyses to facilitate proper call center coverage, training completion, required team meetings, and coordinate dialing campaign staffing. Create and distribute multiple scheduling reports, adhering to strict time suspense requirements.
Preferred: B.S. or B.A. degree in business management, computer science, statistics, or equivalent experience, and 2-4 years of experience in operations.
Experience in the use of standard business software applications, with an emphasis on SQL Server Management Studio (SMSS), and Microsoft® Excel.
Preferred: Working knowledge of predictive dialer and telephony systems in a call center environment, call center management software, and workforce management software.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: