Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed. Candidates must
deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems.
Train for 2 weeks, Monday-Friday, 8:00am-5:00pm
Mentor training for 5 weeks, Monday-Friday, 8:00am-4:30pm
Associate’s degree preferred.
1 to 3 years customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: