Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.
Required: High school graduate
Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements).
Two years of related work experience.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: