Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed. Candidates must
deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems.
Training 7 Weeks Mon-Fri 8am-5pm- Mandatory
Associates on the Department of ED contract are eligible for fringe benefits, one of which is a monetary contribution, which can be added to an associates 401K or can be taken as a taxable cash addition to their paycheck. The amount of money varies, but it’s an allotment of up to $4.02/hour (less taxes), for up to 40 per week worked.
Associate’s degree preferred.
1 to 3 years customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: