Nelnet

Inbound Customer Service Advisor to Start 02/12/2018

US-NE-Lincoln
1 month ago(12/20/2017 11:23 AM)
Job ID
2017-5868
# of Openings
40
Category
Customer Service/Support

Overview

 

Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed.  Candidates must
deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems.

 

Training 7 Weeks Mon-Fri 8am-5pm- Mandatory

 

Shifts:

  • Wed-Sat 1p-12am
  • Mon-Fri 3p-12am

 

Associates on the Department of ED contract are eligible for fringe benefits, one of which is a monetary contribution, which can be added to an associates 401K or can be taken as a taxable cash addition to their paycheck. The amount of money varies, but it’s an allotment of up to $4.02/hour (less taxes), for up to 40 per week worked.

Responsibilities

 

  1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Ensure integrity of data and information.
  4. Update information on accounts in the Loan Servicing and/or Originations systems.
  5. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
  6. Contact customers on accounts, including outbound customer contact when appropriate.
  7. Negotiate transactions in accordance with established laws, regulations, and policies.
  8. Serve as a resource person within team as needed, including assisting new associates with training needs.

Qualifications

EDUCATION:

Associate’s degree preferred. 

 

EXPERIENCE:

1 to 3 years customer service experience and/or general office experience preferred.

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Knowledge of student loan industry Loan Servicing and/or Originations systems preferred.
  2. Service Excellence
  3. Oral communications
  4. Written communications
  5. Teamwork
  6. Accuracy/Attention to Detail
  7. Working with MS Office
  8. Business Math
  9. Problem Solving
  10. Managing Multiple Priorities

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.

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