The Customer Resolution Advisor is responsible for counseling delinquent customers on student loan repayment and other assistance options. The Resolution Advisor is responsible for reviewing all available repayment options to the customer and advising accordingly. The Resolution Advisor will need to effectively communicate the importance of loan repayment and the consequences of default. The advisor will be responsible for fielding both inbound and outbound calls.
Training: Mandatory 3 Weeks M-F 8am-5pm
Shift: Mon-Fri 11a-8p, with one Sat a month 9a-2p
High school degree or equivalent required.
2 year customer service, collection and general work experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: