Nelnet

HomeAdvisor Customer Care Representative - Outbound - To Start Feb 26th

Job Locations US-NE-Lincoln
Posted Date 3 weeks ago(1/31/2018 8:51 AM)
Job ID
2018-6010
# of Openings
15
Category
Customer Service/Support

Overview

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company.

 

HomeAdvisor's Homeowner Customer Care Representatives work in an environment that provides unparalleled customer service. This position is a great combination of customer service and sales. We make outbound calls to the homeowners who have contacted us previously looking for a home improvement contractor to follow up on how the project is progressing. We assist them in submitting another request if they are still in need of more estimates, and then upsell additional requests through HomeAdvisor.

Responsibilities

  1. Make outbound calls on previous consumer's service requests
  2. Give excellent customer service to each person 
  3. Cross and up-sell other services through effective questions and conversation
  4. Verify the accuracy and validity of consumer service requests
  5. Participate in meetings and ongoing training sessions

Qualifications

EXPERIENCE:

What does it take to work here?
• Experience in a customer service or call center setting preferred.
• Upselling experience preferred.
• Excellent communication skills and a commitment to world class customer service.
• Familiarity with home improvement projects or contractors helpful, but not required
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Strong phone, typing or data entry skills required
• High School Diploma or GED required

In addition, you'll need to be able to:
• Work in a fast-paced, high energy call center environment without being distracted.
• Sit or stand for an 8-hour shift.
• Hear and talk on a phone head/hand set.
• Successfully pass a criminal background check.
• Be AWESOME
• Have FUN

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Are outgoing, with a great personality and people skills.
  2. Aren't satisfied with just a base salary—you want to make money. Career money.
  3. Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
  4. Thrive in a high-energy, fast paced setting.
  5. Ability to multi-task and adapt to change

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a Drug Free and Tobacco Free Workplace.

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