Nelnet

IT Integration Specialist - NBS

Job Locations US-NE-Omaha
Posted Date 3 weeks ago(2/2/2018 5:52 PM)
Job ID
2018-6021
# of Openings
1
Category
Information Technology

Overview

This position provides guidance, assistance, and support for software integration of business software. Includes support for both internal and external customers.  Customer communication will include status meetings, change requests, questions, problem solving, documenting, and general support of integrated software.

Responsibilities

  1. Install data interfaces with institutions, as well as develop and maintain documentation for all data integration interfaces and procedures.
  2. Troubleshoot issues related to data interfaces with institutions and vendors
  3. Research ERP and Student Financial system upgrades with partners
  4. Present and discuss IT options and communicate information on various technologies to school staff (both IT and non-IT) regarding data integration between FACTS and the applicable school.
  5. Analyzes simple to complex requests, inquiries and issues to determine the appropriate fix or resource to resolve problem.
  6. Alerts clients and team members in a timely manner when a major problem is suspected.
  7. Documents and tracks status of client inquiries, issues, and migrations while following up with stakeholders to ensure client satisfaction.
  8. Translates technical details into business relevant language.

Qualifications

EDUCATION:

Associate's degree in Information Science or related field and/or equivalent combination of education and experience.

 

EXPERIENCE:

  1. Previous experience with financial systems.
  2. Previous experience in an educational environment is a plus.

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Strong customer service and interpersonal skills with technical and non-technical clients.
  2. Knowledge to support batch processing, database queries, and web service communication.
  3. Knowledge of security, HTTP methods, SFTP, TCP, and ETL concepts.
  4. Ability to work with minimal supervision.
  5. Ability to learn and master business software.
  6. Strong oral and written communication skills to include using e-mail, chat, telephone, and documenting processes.
  7. Proven technical aptitude to include strong troubleshooting skills.
  8. Detail oriented with good problem solving skills.
  9. Ability to work well among a diverse team of individuals as a team player.
  10. Positive attitude with all customers and co-workers.
  11. Demonstrates and exhibits initiative and is assertive when necessary.

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a Drug Free and Tobacco Free Workplace.

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