Nelnet

ALLO Lincoln BUS Customer Service Supervisor

Job Locations US-NE-Lincoln
Posted Date 5 days ago(2/15/2018 10:31 AM)
Job ID
2018-6065
# of Openings
1
Category
Supervisor

Overview

Responsible for the management of business customer service representatives and team leads. Supervises the daily operations of the team in the implementation of daily responsibilities as well as administrative and operational procedures.  Reviews work performance of subordinates to determine compliance with division policies, procedures, rules, regulations, and guidelines.  Ensures operational plans are aligned with business objectives.  Maintain company core values through leadership and development of the team members.

 

This position will be located in Lincoln, Nebraska.

Responsibilities

  1. Reviews work performance of subordinates to determine compliance with division policies, procedures, rules, regulations, and guidelines.
  2. Evaluates subordinate employee performance through regular and annual performance reviews, institutes remedial action when necessary, and recommends incremental salary increases as appropriate.
  3. Monitors staffing needs and maintains sufficient staffing by routinely reviewing staffing needs and resources daily. Assists in the hiring process for telecommunications and supervisory staff.
  4. Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.
  5. Ensures that adequate staffing is in place to handle the work function assigned to the position’s area of responsibility.
  6. Isolate and identify areas of improvement and communicate the findings with Customer Service Manager.
  7. Serves as customer interfacing escalation point.  Investigate customer's problems and find solutions.  Communicate with customers via phone, email, or letter.  
  8. Work with Installation Technician Supervisors to ensure proper scheduling and communication for installations.
  9. Keep Customer Service Representatives abreast of new company products and services.
  10. Analyze data and statistics.
  11. Leads and participates in internal meetings.
  12. Other duties as assigned.

Qualifications

EDUCATION:

Education Qualifications: Bachelor's Degree or 2 years of relevant job experience. Relevant job experience is described as:

Job experience in similar industry

Job experience with similar essential duties

EXPERIENCE:

Minimum of 1 year experience in team lead position

  

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Excellent Customer Service Skills
  2. Strong analytical skills and ability to convey that information succinctly and clearly
  3. Strong interpersonal, teamwork, conflict resolution and negotiation skills
  4. Strong time management, organizational, and prioritization capabilities
  5. Excellent oral and written communications skills internally and customer-facing
  6. Well-versed in communicating at both the technician as well as executive levels
  7. Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships
  8. Excellent leadership abilities and interpersonal skills with employees, customers and external parties and the ability to develop and drive a team-oriented operational culture.
  9. Ability to challenge the status quo with a focus on continuous improvement
  10. Experienced in Microsoft Office

EEO Statement

ALLO, a Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, a Nelnet Company may request such accommodations by contacting Talent Acquisition & Recruiting.

ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.

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