Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed. Candidates must
deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems.
Mandatory Training: 3 weeks classroom, M-F 8a-5p. 4 weeks working with Mentors M-F 8am-5pm
Tuesday-Friday 11:30am-8pm & Sat 9:30a-6pm
Associate’s degree preferred.
1 to 3 years customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: