• ACE Advisor I

    Job Locations US-NE-Lincoln
    Posted Date 1 month ago(2/23/2018 5:10 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Overview:  Associates will assist with ACE Energy’s Peak Call Volumes for three weeks during the month of April. In this role, you will field inbound calls from ACE Energy customers, from across the state of Nebraska calling into learn about their natural gas rates. This positions will have a two day training class starting April 6thand an addition to day training class April 11th.  The Campaign will run from April 13th-27th.



    1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
    2. Contribute to Continuous Process Improvement.
    3. Ensure integrity of data and information.
    4. Update information on accounts in the Loan Servicing and/or Originations systems.
    5. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
    6. Contact customers on accounts, including outbound customer contact when appropriate.
    7. Negotiate transactions in accordance with established laws, regulations, and policies.
    8. Serve as a resource person within team as needed, including assisting new associates with training needs.



    Associate’s degree preferred. 



    1 to 3 years customer service experience and/or general office experience preferred.



    1. Knowledge of student loan industry Loan Servicing and/or Originations systems preferred.
    2. Service Excellence
    3. Oral communications
    4. Written communications
    5. Teamwork
    6. Accuracy/Attention to Detail
    7. Working with MS Office
    8. Business Math
    9. Problem Solving
    10. Managing Multiple Priorities

    EEO Statement

    Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

    Nelnet is a drug free and tobacco free workplace.


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