Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed. Candidates must
deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems.
Training: Mandatory 7 weeks Mon-Fri 8am-5pm
Monday-Friday 1:30-10:00 PM
M,Tue,Th,F - 10:30 AM -7:00 PM & Sat - 9am AM - 5:30 PM
Associate’s degree preferred.
1 to 3 years customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: