The Email/Chat team is responsible for servicing our student loan customers through inbound channels primarily including emails and chats. The services offered should provide solutions and options to manage loan debt. Through cross-training in the many functions of the Service and Repayment Center, the team is focused on providing one interaction resolutions to a customer’s question or issue.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
High School Diploma (required). Associate degree or higher (preferred)
Minimum of 1 year customer service experience as a Nelnet Advisor (required)
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: