Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed. Candidates must deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems..
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
Associate’s degree preferred.
1 to 3 years customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: