This position is responsible for reporting on application processing operations for Nelnet Business Solutions as well as helping implement new technologies that are introduced to improve job flows at NBS. This includes developing criteria and reporting on how well NBS services meet Service Level Agreements (SLA’s) surrounding the processing done for both staff and external customers. This position works closely with team leads to document resource needs of current batch processing job streams as well as to analyze needs of job streams being planned for. FACTS-NBS (Enterprise, QuikPay, and Renweb) processing jobs are reported on. This position will work closely with the primary NBS Computer Operator to insure job streams are utilizing technologies that facilitate accountability and accuracy as well as efficiency. Some reports will be passed on to auditors for verification that operations are being performed according to policy. This position will also perform Computer Operations in a backup capacity for the primary NBS Computer Operator.
Associate Degree in computer related field or equivalent work experience (Four year degree preferred).
A basic understanding of accounting and familiarity with computerized accounting programs. Experience and understanding of bank transaction file processing, including regulations, reporting, etc., sufficient to analyze work flows surrounding such applications. Experience using computer based reporting, scheduling, monitoring and alerting software programs.
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