This position is responsible for providing support in the Implementation and servicing of client institutions using FACTS products and related services. The OA/OE Implementation Specialist is a support contact for client institutions and responsible for the migration and/or setup of various products, training and integration of internal and external services. Products include Online Application, Online Enrollment, as well as Actively Managed Payment Plans and SIS products/integration.
Associates Degree in related field (Bachelor’s preferred).
Experience providing excellent customer service.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: