Nelnet

  • *Team Leader - Operations - Assistant Account Managers

    Job Locations US-NE-Omaha
    Posted Date 2 weeks ago(11/28/2018 5:54 PM)
    Job ID
    2018-7411
    # of Openings
    2
    Category
    Other
  • Overview

    Responsible for maintaining a high level of customer service by providing leadership to a team of Assistant Account Managers focused on responding to the service needs of families in our K12 and Higher Education markets.  The Team Leader may also lead or assist in special projects related to the Operations Department, as needed.

    Responsibilities

    1. Supervision/Management
      1. Daily supervision/management of Assistant Account Manager Team.
      2. Approve team members’ time off requests and monthly time cards.
      3. Coach and motivate Assistant Account Manager Team.
      4. Conduct progress reports and annual performance evaluations; assist team members in goal setting and career path development.
      5. Hire Assistant Account Managers.
      6. Perform disciplinary actions for assigned team as needed.
    2. Customer Service
      1. Provide excellent service to payers/applicants in our K12 and Higher Education Markets via oral and written communication.
      2. Work with Assistant Account Managers to resolve questions/issues that arise.
    3. Training
      1. Oversee training for new and existing Assistant Account Managers.
      2. Oversee the updating and development of training plans and materials for the Assistant Account Managers.
    4. Posting Returns
      1. Oversee the review, verification, and posting of daily ACH returns.
    5. General Communication
      1. Conduct periodic team meetings to communicate information to team members and provide avenue for team members to communicate ideas and enhance skills.
      2. Communicate updates in NBS/FACTS system, procedures, and product offerings to team members.
      3. Provide written report of team member activities and other special projects to supervisor on a monthly basis.
      4. Work independently while communicating and coordinating work efforts with other Assistant Account Manager Team Leader(s).
    6. Special Projects and Other Duties
      1. Lead or assist in special projects or other duties as assigned by supervisor.

    Qualifications

    EDUCATION:

    A four-year college degree in a business related field or equivalent experience.

     

    EXPERIENCE:

    Two years previous lead or supervisory experience in a customer service environment is preferred. 

     

    COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

    1. Strong interpersonal and communication skills to effectively work with customers, team members, business contacts, and other department representatives in a professional manner.
    2. Excellent prioritization, organization, and time management skills.
    3. Ability to multi-task and complete projects under high-pressure deadlines.
    4. Ability to lead and motivate a team.
    5. Strong analytic and problem solving skills.
    6. General computer skills including Microsoft Office applications, Excel, Power Point, Word, and Internet. , and Goldmine.

    EEO Statement

    Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

    Nelnet is a drug free and tobacco free workplace.

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