Nelnet

  • ALLO Lincoln Hosted PBX Support Specialist

    Job Locations US-NE-Lincoln
    Posted Date 2 weeks ago(11/30/2018 9:44 AM)
    Job ID
    2018-7413
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    The ALLO Hosted PBX Team is looking for a focused go-getter to join our caffeinated team of business-savvy phone system experts. Obsessive organization, a freakish attention to detail, and a stunning display of thick skin top our list of requirements. Our tight-knit group works best when we focus on the customer, commit ourselves to efficiency and accuracy, and throw in a heaping dose of humor.

    Knowledge and experience are essential so you must be comfortable speaking in acronyms. Hint: if you don’t know what PBX, SIP, or VoIP stands for, this probably isn’t your gig. However, character is just as important to us. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If you like your coffee strong and have a solid sense of customer commitment, let’s talk about GIG things together.

    Responsibilities

    * The best part of this position is that there is no typical day. You may be at your desk or you may never set foot in the office.

    • Punch that clock and get your day started with our team email, motivation always included.
    • If you happen to be in the office you will:
      • Be a reliable source of information and care with customers by phone and email.
      • Make outgoing contacts to arrange business visits and prepare for ALLO installations.
      • Show off your phone-savvy skills by organizing and programming equipment prior to installation.
      • Flex your skills for exceptional service internally too, the hosted PBX team manages our ALLO phone systems as well.
    • Mandatory break for team high-fives (windmills always encouraged) and caffeine replenishment.
    • If you’re living that out of office life:
      • Be a friendly and diligent provider of information on-site during ALLO installation.
      • Maintain efficiency and be an asset to installation technicians as you help test phone systems.
      • If there’s a problem, you’re there to solve it by coordinating programming changes to fit customer needs and troubleshooting if necessary.
      • Phone systems are complex but you’ll make it easy, providing our customers with on-site training, always prepared for loads of questions.
    • Collaborate with the business team and other departments to ensure we’re providing the best possible experience.
    • Communicate any questions or concerns with your supervisor and finish your day with a quick check-in to ensure all of our customers have received the above-and-beyond care they deserve.

    Qualifications

    EDUCATION:

    • Education Qualifications: Associate’s Degree or 2 years of relevant job experience.
      • Relevant job experience is described as:
      • Job experience in similar industry
      • Job experience with similar essential duties

    EXPERIENCE:

    • Customer Service experience highly desired.
    • Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues, sometimes independently.
    • Ability to effectively address customer expectations and respond promptly to customer needs.
    • Demonstrate accuracy, thoroughness and attention to detail. Always looking for ways to improve and promote quality.
    • Experience with design and implementation Hosted PBX, VoIP or Key System products.
    • Proficiency documenting and communicating technical situations with internal and external teams.

    COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

    • Excellent Customer Service Skills
    • Strong analytical skills and ability to convey that information succinctly and clearly
    • Strong interpersonal, teamwork, conflict resolution and negotiation skills
    • Strong time management, organizational, and prioritization capabilities
    • Excellent oral and written communications skills internally and customer-facing with a focus on training
    • Well-versed in communicating at both the technician as well as customer level
    • Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships
    • Ability to remain approachable in a fast-paced environment
    • Ability to challenge the status quo with a focus on continuous improvement
    • Experienced in Microsoft Office

    EEO Statement

    ALLO, a Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, a Nelnet Company may request such accommodations by contacting Talent Acquisition & Recruiting.
    ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.

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