Nelnet

  • Support Specialist

    Job Locations US-NE-Lincoln
    Posted Date 2 weeks ago(1/10/2019 4:48 PM)
    Job ID
    2019-7625
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    Are you looking to join a new team? Are you organized and analytical? Do you define a good day by the number of people you help? If you meet these qualifications, we want you as a part of the BenefitEd Team.  BenefitEd is the industry leader offering student loan repayment solutions to employers. We assist in providing a benefit that can help define culture for an employer. The Support Specialist is an integral part of our team and fulfills a number of key roles related to customer service, operations, lead generation and reporting. 

    Responsibilities

    1. Primary accountability for providing superior customer service to the employees of BenefitEd’s clients through email and phone support.
    2. Assist in monthly operational activities such as working with student loan servicers to verify accounts, working with refunded payments, and assisting accounting with customer related questions.
    3. Generate lead lists from research and other lead generation tools used by BenefitEd. This may include social media exploration, lead list definition and acquisition, and other creative means to obtain contact listings for our target audience.
    4. Assist direct sales at both Ameritas & Nelnet with using a designated CRM by assisting in keeping CRM up to date.
    5. Research conferences, speaking opportunities, and various associations to qualify lead generation and market reach.
    6. Provide regular reporting from CRM and other sources related to BenefitEd’s goals for sales and sales activity.
    7. Assist direct sales at Ameritas & Nelnet with updates and assistance on what additional activity is needed to meet goals.
    8. Provide regular consolidated reporting from multiple CRMs and other sources related to BenefitEd’s goals for sales and sales activity.
    9. Become an expert at navigating BenefitEd’s CRM tool.
    10. Participate in special projects or committees and other related duties as assigned by team leader.

    Qualifications

    EXPERIENCE:

    Experience with customer service, CRM, reporting and lead generation is preferred.

     

    COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

    1. An attitude that exudes confidence and passion.
    2. Strong interpersonal and communication skills to effectively work in a professional manner.
    3. Self-driven and self-directed. Expectation will be to create a significant amount of quality leads each week.
    4. Ability to work as a team player and establish good rapport with co-workers.
    5. Very detail oriented with excellent prioritization, organization and time management skills.
    6. Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
    7. Strong analytical and problem solving skills.
    8. Strong knowledge of BenefitEd.
    9. General computer skills including Microsoft Office applications, e-mail, and Internet.

    EEO Statement

    Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.
    Nelnet is a Drug Free and Tobacco Free Workplace.

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