• Firstmark Processing Supervisor III

    Job Locations US-NE-Lincoln
    Posted Date 2 weeks ago(2/4/2019 4:22 PM)
    Job ID
    # of Openings
  • Overview

    Provide leadership and administration to associates, internal and external customers in all facets of the department.


    1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
    2. Contribute to Continuous Process Improvement.
    3. Ensure timely processing of department contractual requirements and overall workflow.
    4. Prioritize and resolve issues that require a higher level of expertise.
    5. Manage multiple conflicting priorities & consistently meet deadlines.
    6. Serve as a resource person for department related issues and inquiries.
    7. Perform audit and analysis of activities to ensure adherence to regulatory requirements and Nelnet standards.
    8. Participate in strategy planning and analysis of activities to ensure strategies are effective.
    9. Report to management on staffing, production, and budgetary needs.
    10. Participate in hiring decisions.
    11. Identify trends and problems.
    12. Lead, train, retain and develop staff.
    13. Act as back up for management functions.
    14. Lead and participate in multiple projects.
    15. Analyze long-term impacts and plans accordingly.
    16. Strive to make a difference through continued self-improvement.
    17. Ensure quality and proper training of employees within the department by monitoring performance and providing formal and informal feedback.
    18. Provide feedback to trainers and the leadership team regarding performance.
    19. Provide one-on-one coaching to assist in improve quality.
    20. Provide information to other areas of the company.
    21. Develop, maintain and distribute reports.



    4 year college degree preferred, advanced degree preferred.



    5 years experience in field or related field or commensurate education, 3 years supervisory or leadership experience.



    1. Service Excellence
    2. Oral and written communications
    3. Working with MS Office
    4. Problem Solving
    5. Managing Multiple Priorities
    6. Decision Making and Critical Thinking
    7. Leadership
    8. Team Management and Team Building
    9. Planning: Tactical, Strategic
    10. Managing Workforce Diversity
    11. Project Management

    EEO Statement

    Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

    Nelnet is a drug free and tobacco free workplace.


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