Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.

 

The shift available is Monday-Friday 8:00am-4:30pm.

 

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions. 

1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
2. Contribute to Continuous Process Improvement.
3. Ensure integrity of data and information.
4. Validate and update information in the Loan Servicing systems.
5. Review prior lender service and payment histories.
6. Staying updated on company and department communication, emails and procedures.
7. Attending team meetings and required trainings.
8. Completing corporate trainings and quarterly meeting with leadership
9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
10. Working required overtime as needed.

EDUCATION:

High school degree or equivalent required. 

 

EXPERIENCE:

1. 1 - 2 years customer service experience and/or general work experience preferred.
2. Knowledge of Loan Servicing and/or Originations systems preferred.

 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Service Excellence
2. Oral communications
3. Written communications
4. Teamwork
5. Accuracy/Attention to Detail
6. Working with MS Office
7. Business Math
8. Problem Solving
9. Managing Multiple Priorities
10. Basic Computer skills

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.