Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions
High school degree or equivalent required.
1 to 3 year customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: