• Bilingual Customer Service Advisor!

    Job Locations US-NE-Omaha
    Posted Date 2 months ago(8/12/2019 9:51 AM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed.


    Upon successful completion of training, receive an automatic $1.00/hour raise. Want even more?After successful completion of 90 days of employment receive a $500.00 bonus. Come join our team for these and other great benefits by applying today!!


    1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
    2. Contribute to Continuous Process Improvement
    3. Ensure integrity of date and information
    4. Update information on accounts in the Loan Servicing and/or consolidation systems.
    5. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
    6. Contact customers on accounts, including outbound customer contact when appropriate.
    7. Negotiate transactions in accordance with established laws, regulations , and policies,
    8. Serve as a resource person with them as needed, including assisting new associates with training needs.
    9. Fluent bilingual - English and Spanish




    High school degree or equivalent required.



    1 to 3 year customer service experience and/or general office experience preferred.



    1. Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred.
    2. Service Excellence
    3. Strong oral and written communication skills
    4. Listening comprehension, reading comprehension
    5. Teamwork
    6. Accuracy/Attention to Detail
    7. Work with MS Office
    8. Business Math
    9. Problem Solving
    10. Managing Multiple Priorities

    EEO Statement

    Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

    Nelnet is a drug free and tobacco free workplace.


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