Develop and lead multiple teams of associates in a contact center as well as oversee the core processes associated to those teams. Leader will be expected to interact with internal management and external clients regarding the interactions of their respective teams. Leader should possess and demonstrate strategic thinking capabilities, create and manage to a budget, and display fiscally responsible decision making capabilities. Leader should have the ability and comfort to assist in the sales process of the contact center and its capabilities. Leader must be self-motivated and able to work both individually and in a team environment. Leader should be able to understand and articulate the key metrics, goals, and any obstacles that drive/impact the contact center on a daily basis. Knowledge of contact center rules and regulations is helpful but not required. Leader will actively participate as a contributing member to the growth of Nelnet.
Bachelor’s degree or commensurate experience
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: