Nelnet

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Job Locations US-CO-Aurora
Posted Date 3 weeks ago(7/20/2020 3:50 PM)
Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed.   If you are looking for:  A comfortable, yet professional work environment - Competitive pay - Benefits including medical, dental and vision, as well as, tuition reimbursement, generous ETO, paid holiday’s, and much, much more - A company that invests in its employees, including their growth within the company, and also invests in our community through various volunteer opportunities Nelnet is searching for full-time Student Loan Advisor’s.   When borrowers of Federal student loans have questions or concerns, they call in to our Student Loan Advisor’s for support. An Advisor’s job is to assist people in finding a solution in an efficient, accurate and courteous manner. Some of the Student Loan Advisor’s job duties include billing assistance, payment plan inquiries and requests, and account maintenance.   Please note: Due to the current pandemic circumstances, training will be conducted  virtually; in the convenience of your own home! To ensure you are set up for success during training,  you will need access to reliable high speed internet as well as a place in your home to attend training without interruption. All of the necessary computer equipment, headset and training materials will be provided. The opportunity to continue working from home may extend beyond the training period, however, this position will reside in a Nelnet office as soon as our associates return to the office.   This position requires work in support of the Company’s contract with the United States Department of Education (“ED”).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.    Training class to start September 8th - Training hours will be Monday-Friday 8:00AM to 4:30PM   Shifts offered after 7 weeks of training: - Monday and Tuesday 7:30AM to 6:00PM, Wednesday and Thursday 12:00PM to 6:00PM,  Friday 9:30AM to 6:00PM - Monday through Friday 11:30AM to 8:00PM or 11:45AM to 8:15PM  
Job ID
2020-10627
Job Locations US-CO-Aurora | US-NE-Omaha | US-NE-Lincoln | US-WI-Madison
Posted Date 3 months ago(5/11/2020 3:29 PM)
Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquires as needed.  Bilingual (Spanish) positions available in Aurora, CO, Lincoln, NE, and Omaha, NE   If you are looking for:  A comfortable, yet professional work environment - Competitive pay - Benefits including medical, dental and vision, as well as, tuition reimbursement, generous ETO, paid holiday’s, and much, much more - A company that invests in its employees, including their growth within the company, and also invests in our community through various volunteer opportunities Nelnet is searching for full-time Spanish speaking Student Loan Advisor’s.   When borrowers of Federal student loans have questions or concerns, they call in to our Student Loan Advisor’s for support. An Advisor’s job is to assist people in finding a solution in an efficient, accurate and courteous manner. Some of the Student Loan Advisor’s job duties include billing assistance, payment plan inquiries and requests, and account maintenance.   Please note: Due to the current pandemic circumstances, training will be conducted  virtually; in the convenience of your own home! To ensure you are set up for success during training,  you will need access to reliable high speed internet as well as a place in your home to attend training without interruption. All of the necessary computer equipment, headset and training materials will be provided. The opportunity to continue working from home may extend beyond the training period, however, this position will reside in a Nelnet office as soon as our associates return to the office.   This position requires work in support of the Company’s contract with the United States Department of Education (“ED”).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.    Training class to start June 22nd - Training hours will be Monday-Friday 8:00AM to 4:30PM
Job ID
2020-10363