The Account Manager I plays an integral role in servicing client institutions utilizing our payment plan product. The Account Manager I is responsible for building and maintaining relationships by providing guidance and solutions to the client institution with a consultative approach.
Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems.
This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.
The Technical Lead of Software Development serves as the technical expert for a development team. In doing so, this position mentors developers at all levels, and models good development techniques while serving as the primary technical contact for the team.
The Implementation Project Manager I – HE Operations is responsible for providing assistance for multiple projects and related activities that are typically multi-departmental and regulatory, operational or strategic in scope. Responsibilities will also include assisting with partner implementations. The Implementation Project Manager I will clarify and define project requirements and deliver projects within necessary and agreed upon timelines.
Responsible for developing enterprise wide cross-functional software solutions, working closely with IT Software Architects and IT Business Analysts technical teams.
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