The In App Help Administrator creates and develops strategies to meet long range objectives. This position will develop a monthly progress report and communicate it with stakeholders. In addition, it will be responsible for managing the creation, testing, and publishing of in app help. The In App Help Administrator will also create and maintain a help content schedule to meet the needs across all segments of NBS; will interact with a variety of teams to collect and validate information to be included as In App Help; and will onboard various departments to understand and optimize in app product content and use.
This position provides guidance, assistance, and support for integration of business software. Includes support for both internal and external customers. Customer communication will include installations, status meetings, change requests, questions, problem solving, documenting, and general support of integrated software.
Locations: Burleson, TX; Lincoln, NE; Omaha, NE; Warwick, RI;